At Travel Hub Egypt, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or book our services. By using our website, you agree to the terms outlined in this policy.
1. Information We Collect
We collect information to provide you with a seamless experience, whether you are browsing our website, booking a tour, or contacting our support team.
1.1 Personal Information
When you book a tour, make a payment, or contact us for support, we collect the following personal details:
- Name
- Email Address
- Phone Number
- Billing Address
- Payment Information (processed securely by third-party payment providers)
1.2 Non-Personal Information
We also collect non-personal information to enhance your user experience and improve our website’s performance. This may include:
- Device Information (such as browser type, operating system, and device type)
- IP Address
- Browsing Information (such as pages viewed and time spent on our website)
1.3 Cookies
We use cookies to enhance your browsing experience and to collect anonymous traffic data. You can choose to accept or decline cookies by adjusting your browser settings. However, disabling cookies may affect the functionality of our website.
2. How We Use Your Information
We use your personal and non-personal information for the following purposes:
2.1 To Process Bookings and Provide Services
- Confirm and manage your bookings (tours, airport transfers, vacation packages, etc.)
- Send you important updates about your booking (itinerary details, changes, confirmations)
2.2 To Improve Our Website and Services
- Analyze website usage to understand how customers interact with our website and services
- Customize your experience by showing relevant content or services
2.3 Marketing Communications
- With your consent, we may send you promotional emails about new tours, special offers, and travel tips. You can unsubscribe from our mailing list at any time by clicking the “unsubscribe” link in the email.
3. Data Sharing
We respect your privacy and only share your information in limited circumstances:
3.1 Service Providers
We may share your information with trusted third-party service providers who help us process payments, deliver services, and improve our website. These providers are required to handle your information confidentially and securely.
3.2 Legal Obligations
We may disclose your personal information if required to comply with a legal obligation, court order, or government request.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. You will be notified of any such change in ownership or control of your personal information.
4. Data Security
We are committed to safeguarding your personal information and take the following steps to ensure its security:
4.1 Encryption
We use SSL (Secure Socket Layer) encryption to protect your personal data during transmission, ensuring that sensitive information like payment details remains secure.
4.2 Data Storage
Your personal information is stored in secure servers with restricted access. We regularly review our security practices to protect against unauthorized access, disclosure, or misuse of your data.
4.3 Third-Party Security
While we take all possible measures to protect your personal information, some data is processed by third-party providers (e.g., payment gateways). These providers follow industry-standard security practices, but we recommend reviewing their privacy policies for additional information.
5. Your Rights
You have the following rights concerning your personal information:
5.1 Access and Update
You may request access to the personal information we hold about you. You also have the right to update or correct any inaccuracies in your data.
5.2 Right to Erasure
You can request the deletion of your personal data in certain circumstances, such as if the data is no longer necessary for the purpose it was collected.
5.3 Opt-Out of Marketing
You have the right to opt-out of receiving marketing emails. Simply click the “unsubscribe” link at the bottom of any promotional email, or contact us to be removed from our mailing list.
5.4 Data Portability
You can request a copy of the personal information you provided to us in a structured, commonly used, and machine-readable format.
5.5 Right to Object
You have the right to object to how we process your personal data if the processing is based on legitimate interests.
If you wish to exercise any of these rights, please contact us at info@travelhubegypt.com.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including fulfilling legal, accounting, or reporting requirements.
If you request to delete your data, we will securely dispose of it, except where retention is required by law (e.g., for tax or audit purposes).
7. International Data Transfers
As Travel Hub Egypt operates globally, your data may be transferred to and processed in countries outside of your residence. We ensure that any data transfers comply with applicable data protection laws and that your data remains protected, even if processed in another country.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of these third parties before sharing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or to comply with legal requirements. Any updates will be posted on this page, and significant changes will be communicated to you via email or through a notice on our website.
Please check this page regularly for updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
- Email: info@travelhubegypt.com
- Phone: +201000942797
- Address: 1 Bld, 80 Partition Of The Airport, Hurghada
