Booking terms
Cancellation & Refund Policy
This is the policy Travel Hub Egypt applies to its tours, activities and transfers. Some products carry their own terms, and where they do, those terms come first - see "When a product has its own terms" below.
If you cancel
More than 24 hours before the service starts
Free cancellation. You are charged nothing, and anything already paid is refunded in full.
Less than 24 hours before the service starts
A cancellation charge of 100% of the booking value applies. No refund is made.
No-show
If you do not arrive for a confirmed service and have not cancelled, 100% of the booking value is charged and no refund is made.
The 24 hours are counted back from the scheduled local start time of the service in Egypt, not from the time you booked.
If we cancel
Travel Hub Egypt may have to cancel a confirmed service - for example because of unsafe weather or operating conditions, a safety concern, too few participants to run it, or because we are operationally unable to provide the service as confirmed.
When that happens the choice is yours:
- reschedule to another date at no extra cost, or
- receive a 100% refund of what you paid.
We will not require you to accept a new date. If you prefer the refund, you get the refund.
How refunds are processed
Once a refund is approved, Travel Hub Egypt initiates it within 7 business days.
Initiating a refund is where our part ends. Your bank, card issuer, payment gateway or other payment provider may need additional time before the money appears in your account, and that timing is theirs rather than ours.
When a product has its own terms
The policy above is the Travel Hub Egypt default. It does not replace stricter or different cancellation terms that belong to a particular product or supplier - hotels, flights, cruises, entrance tickets, services we prepay to a supplier, anything marked non-refundable, and any product with its own cancellation deadline.
Where such terms apply to your booking, they take precedence over this default, and we will tell you what they are before you pay.
How to cancel or request a refund
Contact our local team. Tell us your name and the service and date you booked, and we will confirm your cancellation in writing.
A cancellation counts from when you tell us, so message us as soon as you know.